PrivacyPolicy
Effective Date: 26 Nov, 2023
Arch InfoTech (HK) Limited ("the Company," "we," "us," or "our") is committed to protecting the privacy and personal information of our customers. This Privacy Policy outlines how we collect, use, store, and protect the personal information provided to us through our website, mobile applications, and other services ("Services"). By using our Services, you consent to the collection and processing of your personal information as described in this Privacy Policy.
Information We Collect
1.1 Personal Information: We may collect personal information such as your name, email address, phone number, and other contact details when you voluntarily provide them to us while using our Services.
1.2 Usage Information: We may collect usage information, such as your IP address, device information, browser type, and browsing activities, when you interact with our website or use our Services. This information helps us improve our Services and enhance the user experience.
Use of Information
2.1 Providing Services: We use the collected information to provide, maintain, and improve our Services, including responding to inquiries, fulfilling orders, delivering updates, and providing customer support.
2.2 Communication: We may use your contact information to communicate with you regarding our Services, updates, promotions, and other relevant information. You can opt-out of receiving such communications by following the instructions provided in the communications or by contacting us directly.
2.3 Analytics: We may use aggregated and anonymized data for analytical purposes to understand trends, monitor the effectiveness of our Services, and enhance user experiences.
Sharing of Information
3.1 Third-Party Service Providers: We may engage trusted third-party service providers to assist us in delivering our Services, including IT infrastructure, payment processing, and customer support. These service providers are authorized to use your information solely to perform the requested services on our behalf and are bound by confidentiality obligations.
3.2 Legal Requirements: We may disclose your personal information if we believe it is necessary to comply with applicable laws, regulations, legal processes, or enforceable governmental requests. We may also disclose your information to protect our rights, property, or safety, as well as the rights, property, or safety of others.
Data Security
We implement appropriate technical and organizational measures to protect the personal information we collect and store. However, no data transmission or storage method is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize personal information that is no longer needed.
Your Rights
You have the right to access, update, correct, or delete your personal information held by us. You may also have the right to restrict or object to certain processing activities. To exercise your rights or make any inquiries regarding your personal information, please contact us using the contact details provided below.
Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this Privacy Policy periodically. The updated Privacy Policy will be effective upon posting on our website.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Arch InfoTech (HK) Limited
15/F, Eastern Central Plaza, 3 Yiu Hing Road, Shau Kei Wan, Hong Kong
